Beyond Registration (3rd edition)

Third edition

Many organizations aim for world-class performance. The tools they can use to get there – business improvement models and approaches – are the subject of this book, now in its third edition.

Beyond Registration is for all organizations seeking continuous improvement and is particularly relevant to enterprises that have registered to ISO 9001 and are looking for ways forward.

The book, thoroughly revised and updated, will help organizations improve their performance. It outlines several business improvement models and approaches, and compares them with ISO 9001. It demonstrates how ISO 9001 provides support to and is consistent with those models and approaches.

Contents include:

• Foreword by John Oakland
• Introduction
• Part 1: ISO 9001 and the business improvement models The ISO 9001 Quality System
  - Well-known business models
  - The Malcolm Baldrige Award
  - The EFQM Excellence Model
  - Linkages
• Part 2: ISO 9001 and the business improvement approaches
  - The business improvement approaches
  - How to use the business improvement approaches
  - Balanced Scorecard
  - Benchmarking
  - Best Value
  - Better Quality Service Reviews (BQSR)
  - BSI BenchMark
  - Business Process Re-engineering (BPR)
  - Charter Mark
  - Failure Mode Effect Analysis (FMEA)
  - Investors in People (IiP)
  - Kaizen/Continuous Improvement
  - Kaizen Teams
  - Lean Thinking
  - Performance Measurement
  - Process Classification Framework (PCF)
  - Process Management
  - Self-assessment
  - Six Sigma
  - Statistical Process Control (SPC)
  - Theory of Constraints
  - Total Productive Maintenance
  - Total Quality Management (TQM)